Privacy policy
Privacy Policy
Last updated: 21/10/2026
1. Introduction
At Frostnova, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, browse our products, place an order, create an account, contact our customer service team or otherwise interact with our online store.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to customers worldwide.
This Privacy Policy should be read together with our Terms of Service and other applicable policies. Nothing in this policy limits any rights you may have under applicable data protection or consumer protection laws.
2. Who Is Responsible for Your Personal Information?
The data controller responsible for the processing of your personal information is:
Business name: Frostnova
Trading name: Frostnova
Business address: Calle Doctor Gregorio Marañón, 30160 Monteagudo, Murcia, Spain
Email: support.frostnova@gmail.com
For privacy-related questions or to exercise your data protection rights, please contact us using the email address above.
3. Personal Information We Collect
The personal information we collect depends on how you interact with our store and the services you use.
Information you provide directly
This may include:
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Contact details, such as your name, email address, telephone number, billing address and shipping address.
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Order information, including products purchased, order history, returns, exchanges and cancellations.
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Payment and transaction information, including payment status, transaction references and payment method details.
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Account information, such as your username, password and account preferences, if you create an account.
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Customer service communications, including information you provide when contacting us about an order, complaint or refund.
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Other information you choose to provide when interacting with our store.
Payment card details may be processed directly by Shopify or the relevant payment provider. We do not claim to store full payment card details unless this is actually part of our processing arrangements.
Information collected automatically
When you visit our website, we or our service providers may collect certain technical and usage information, including:
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IP address and device identifiers.
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Browser type, operating system and device information.
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Pages viewed, products browsed and interactions with our website.
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Referral information and website usage data.
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Information collected through cookies and similar technologies, subject to applicable consent requirements.
Information from service providers and other sources
We may receive information from Shopify, payment processors, shipping companies, analytics providers, advertising partners and other service providers where necessary to operate our business and provide our services.
4. How We Use Your Personal Information
We use personal information for the following purposes:
Processing and fulfilling orders
We use your information to process payments, confirm orders, arrange delivery, provide order updates, manage returns and refunds, and respond to order-related enquiries.
Customer service
We use your information to respond to questions, resolve complaints, assist with returns and provide support.
Operating and improving our store
We may use relevant information to maintain our website, improve its functionality, understand how customers use our services and improve the shopping experience.
Marketing and advertising
Where permitted by law and, where required, with your consent, we may use your information to send promotional communications or display relevant advertising.
You can unsubscribe from promotional emails using the unsubscribe link included in those messages. Where applicable, you may also manage your cookie and advertising preferences through our cookie settings.
Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations or important delivery updates.
Security and fraud prevention
We may process relevant information to verify transactions, detect suspected fraud, protect customer accounts, maintain website security and prevent unlawful activity.
Legal and regulatory obligations
We may use and retain personal information when necessary to comply with applicable laws, accounting and tax obligations, respond to lawful requests from authorities, or establish, exercise or defend legal claims.
5. Legal Bases for Processing
Where the GDPR or similar data protection legislation applies, we process personal information on one or more of the following legal bases, as appropriate:
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Performance of a contract: to process your order, accept payment, arrange delivery and provide customer service.
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Legal obligation: to comply with applicable tax, accounting, consumer protection and other legal requirements.
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Consent: for processing activities that require your permission, such as certain marketing communications or non-essential cookies.
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Legitimate interests: where appropriate, to maintain website security, prevent fraud, manage our business and improve our services, provided these interests do not override your rights and freedoms.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, measure website performance and, where applicable, support analytics and advertising.
Strictly necessary cookies may be used where required to provide the services you request or to operate the website lawfully.
Where required by applicable law, we will request your consent before using non-essential analytics, advertising or tracking cookies.
You can manage your preferences through the cookie consent tools available on our website and through your browser settings. Disabling certain cookies may affect website functionality.
For further information, please consult our Cookie Policy or the cookie settings available on our website, where provided.
7. How We Share Personal Information
We may share personal information with third parties where necessary for the purposes described in this policy.
These recipients may include:
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Shopify: to host and operate our online store and provide e-commerce functionality.
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Payment providers: to process payments, refunds and fraud checks.
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Shipping and fulfilment providers: to prepare, dispatch and deliver orders and manage returns.
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IT and service providers: to provide website hosting, technical support, data storage and security services.
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Analytics and advertising providers: where applicable, to measure website performance or deliver advertising in accordance with your preferences and applicable law.
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Professional advisers and public authorities: where necessary to comply with legal obligations or protect our legal rights.
We do not authorise third parties to use personal information for purposes incompatible with applicable law.
The specific third parties receiving your information will depend on the services and features enabled in our store.
8. Shopify and Third-Party Services
Our store is hosted by Shopify. Shopify may collect and process personal information relating to your use of our store to provide and improve its services.
Information submitted through our store may be processed by Shopify and its service providers in countries other than your country of residence.
Shopify may also process certain information for its own purposes, in which case Shopify may have separate responsibilities under applicable data protection law.
For further information, please review Shopify's Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
You may also visit Shopify's privacy portal:
https://privacy.shopify.com/en
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information to them.
9. International Data Transfers
Because we operate an online store with worldwide shipping and use international service providers, personal information may be processed or transferred outside Spain, the European Economic Area or the United Kingdom.
Where the GDPR or UK data protection legislation applies, international transfers will be carried out using an applicable lawful transfer mechanism, where required. This may include an adequacy decision or appropriate safeguards, such as approved Standard Contractual Clauses, as applicable.
Further information about relevant safeguards may be requested by contacting us using the details provided in this policy.
International shipping does not, by itself, determine where personal information is processed. Actual transfers depend on the service providers and systems used to operate our store.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records and complying with legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected, applicable statutory requirements and whether the information is needed to resolve disputes or enforce agreements.
When personal information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
Certain information may need to be retained for longer periods where required by tax, accounting or other legal obligations.
11. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Customers should avoid sending sensitive payment details or other confidential information through unsecured communication channels.
12. Your Privacy Rights
Depending on your location and the applicable legislation, you may have the right to:
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Request access to your personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information where the law permits.
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Request restriction of certain processing activities.
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Object to certain processing, including processing based on legitimate interests.
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Request data portability where the applicable legal conditions are met.
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Withdraw consent where processing is based on consent.
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Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.
To exercise your rights, contact us at:
You may also have rights relating to information processed directly by Shopify. For more information, visit Shopify's privacy portal at https://privacy.shopify.com/en.
If you are in Spain, you can find information about your data protection rights and how to submit a complaint to the Spanish Data Protection Agency (AEPD) at:
If you are located in another country, you may also contact your local data protection authority where applicable.
13. Marketing Preferences
If you receive promotional emails from us, you can unsubscribe at any time using the link included in the email.
Where consent is required, we will not rely solely on your purchase or your acceptance of this Privacy Policy as permission to send marketing communications.
Even after opting out of marketing, you may continue to receive essential communications concerning purchases, payments, delivery, refunds, security or other service-related matters.
14. Children's Privacy
Our online store is not intended to be used by children who are below the minimum age permitted under applicable law.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us unlawfully, please contact support.frostnova@gmail.com so that we can review the matter and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, service providers, legal obligations or operational requirements.
Any updated version will be published on this page with a revised “Last updated” date.
Where required by law, we will provide additional notice of material changes.
16. Contact Us
If you have questions about this Privacy Policy, our handling of personal information or your privacy rights, please contact:
Frostnova
Email: support.frostnova@gmail.com
Business address: Calle Doctor Gregorio Marañón, 30160 Monteagudo, Murcia, Spain
For privacy requests, please include sufficient information for us to understand your request and verify your identity where necessary.
We will respond within the time limits required by applicable law.